Refund policy

Please do not send a return to the address shown on the original package unless we specifically instruct you to do so. Because some PureChoice Beauty products are fulfilled by our fulfillment partners, the correct return location may be different from the original shipping address. Items returned without prior authorization may not be accepted.

Damages, defects, and incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@purechoicebeauty.com with your order information and, when requested, photos of the item and packaging. We’ll review the issue and work to make it right.

Exceptions / non-returnable items

For health, hygiene, and safety reasons, opened or used cosmetics, skincare, body-care, beauty, and other personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

Certain other items may also be non-returnable, including personalized or custom products, gift cards, and items specifically identified as final sale or non-returnable on the product page. Please contact us before purchasing if you have questions about the return eligibility of a particular product.

Return shipping

For eligible returns that are not the result of a damaged, defective, or incorrect item, return shipping costs may be the customer's responsibility. We will provide the applicable return instructions when your return request is approved.

Exchanges

We do not process direct exchanges unless otherwise stated. The fastest way to receive a different item is to request a return for the eligible item and, once the return is accepted, place a separate order for the new item.

Order cancellations

You may request to cancel an order within 15 minutes after placing it, provided the order has not already been fulfilled. After the cancellation window has passed, we cannot guarantee that an order can be canceled because fulfillment may already be in progress. If your order has already been fulfilled, you may request an eligible return after receiving it in accordance with this Return Policy.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, applicable consumers may have the right to cancel or return an order within 14 days as provided by law. Eligibility and exceptions, including those that may apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, are subject to applicable consumer-protection law.

Refunds

We’ll notify you after the returned item has been received and inspected and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@purechoicebeauty.com.